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Sales Service Representative (SSR)
Leitz Tooling Systems LP
401 Interstate Drive
Archdale, NC 27263
United States
Job Description

Responsible to maximize sales, customer satisfaction and support other sales members to ensure sales are maximized.  Duties include all sales and other activities to maximize sales, including sales related activities for service center, area distributors and regional sales/service/inside sales representatives. 

Responsibilities and Duties
  • Actively engage in the generation of additional sales and service while performing daily sales and service routes within designated territory.
  • Develop new customers.
  • Maximize potential business with existing customers by promoting tooling and servicing of tools.
  • Promote special programs and sales promotions to customers.
  • Provide excellent customer service.
  • Support and train new sales members as required.
  • Assist in developing long-range growth forecasts, strategies, business plans.
  • Participate in beneficial association functions and maintain relations with associated industry suppliers.
  •  Report current competitive activities, and assist in developing marketing solutions and strategies.
  • Maintain a current and accurate database of daily, weekly and monthly activities.
  • Processing necessary paperwork using required company systems.
  • Communicate effectively with customers and sales personnel.
  • Operate delivery vehicle in a safe, courteous and efficient manner.
Required Skills, Education and Experience


  • Customer/Client Focus.
  • Personal Effectiveness/Credibility.
  • Ethical Conduct.
  • Thoroughness.
  • Communication Skills.
  • Professional Attitude.
  • Positively Promoting Teamwork and Open Communication. 
  • Understanding of geographical locations and able to use navigation devices and apps.
  • Ability to learn and develop a good understanding of company products and services in order to meet customer needs.
  • Valid Driver's License and an acceptable driving record is mandatory.


  • High school diploma or equivalent.
  • Bachelor's degree or equivalent experience.


  • At least two years of field sales, service, or technical support experience.

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The Leitz Group is the world’s leading manufacturer of tools for the professional processing of solid wood and wood-based materials as well as plastics, non-ferrous metals and composite materials. Our customers come from the trade and industry of wood construction and furniture production, window and construction element production, and from mechanical engineering and the tool trade. As an international family business, Leitz is present in over 150 countries, 36 of which have their own subsidiaries and around 3,000 employees. At Leitz, we offer you an interesting field of activity with a high degree of creative possibilities within an international environment.