The information we may collect from you
We collect Anonymous Information (as defined below) or Personal Information (as defined below) about you. Personal information and data (“Personal Information”) is specific information that identifies a particular individual. Anonymous Information is information that cannot be connected to the identity of a specific individual (“Anonymous Information”).
We collect the following kinds of Personal Information:
- Contact information: name, address, email address, and telephone and number.
We collect the following kinds of Anonymous Information:
- Technical Information: your IP address, browser type, domain names, access times and referring Website address, record search requests and results, operating system and CPU speed (if you have not disabled tracking).
- Personal Information which has been de-identified.
How we collect information.
You may give us Personal Information directly, when you subscribe to our newsletters, respond to our surveys, questionnaires ask for user support, or contact us.
When you contact us, or respond to surveys, questionnaires we make available, or if you email us, you are voluntarily releasing Personal Information to us.
We automatically collect Anonymous Information and Personal Information when you interact with this Website. We collect information about your devices and browsing actions and interests by using cookies and similar technologies, as described in more detail below.
When you visit our Website, we collect certain technical and routing information about your computer. The Website may record the number of visits to a particular page, that occur in a given period of time, it does not necessarily tell us the names or other identifying information of every visitor. This information may be considered Personal Information if you do not take active steps to anonymize yourself by altering your website settings and disabling various tracking software. Users of this Website that take active steps to anonymize their use of the website may choose not to provide any Personal Information; therefore, those individuals are anonymous to us, and any data collected about their use of our Website is also Anonymous Information.
By Third Parties
Third parties who provide advertising and related services may give us your Personal Information, including analytics providers and advertising networks. Our Website may allow you to share Personal Information with us that you have already provided to a third party.
What are cookies, and why we use them?
You may delete cookies that are already on your computer, and stop cookies from being accepted in the future, by referring to your manufacturer’s instructions by clicking “Help” in your browser menu. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser. If you would like to obtain more detailed information about types of cookies, how they are used, and how you can manage your cookie preferences you may want to visit: www.aboutcookies.org or www.allaboutcookies.org.
You will have the opportunity to opt out of providing Technical Information for analytical studies or targeted advertising or both. However, the Technical Information we gather via cookies may be shared with third parties to carry out analytical studies to improve our Website and to conduct targeted advertising on our behalf. Additionally, you can opt out targeted advertising by using the Digital Advertising Alliance of Canada’s You Ad Choices tool, located at: <https://youradchoices.ca/en/tools>.
How Do We Use Information?
We use your Personal Information to:
- Provide the content, products and services you request;
- Perform market research and for our own marketing purposes;
- Communicate with you, including providing our and third party marketing information to you, and any other changes to our Website or services that may affect you;
- Help our partners improve their online offerings;
- Operate and maintain the Website, including: optimization its performance, tailoring the Website to each user, monitoring and resolving issues; and
- Comply with any requirements of law.
Under some circumstances we may anonymize your Personal Information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
When you submit Personal Information to us, you understand that you are agreeing to allow us to access, store, and use that information for these purposes.
Sharing with Third Parties
We will not sell or give any Personal Information to any third parties without your consent.
We may also share your Personal Information to our staff and to our immediate agents as required by law, and with third parties who use it for their own purposes if you have provided consent.
We may also share or disclose your non-private, aggregated, demographic or otherwise Anonymous Information without your consent, with our partners and our external vendors.
Disclosures to third parties by Law
We may be legally required to disclose or share your Personal Information without your consent in the following circumstances:
- when we believe in good faith that disclosure is necessary to protect our rights or property, protect your safety or the safety of others, investigate fraud, or respond to a government agency, law enforcement, judicial or public authority, or other legal request, or to comply with the law; and
- to our lawyers and other professional advisors, and third-party providers of services such as cloud storage, customer relationship management systems, and others who need your information to provide services to us (or on our behalf).
Use of Google Services
Our headquarters are in Germany, and information we collect from you will be processed in Germany. Please be aware that you are sending information (including Personal Information) to Germany where our servers are located. We may process, store, and transfer your Personal Information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law, such as the USA and Germany. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your Personal Information through the laws of the foreign country. Whenever we engage a service provider outside of Canada, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.
If you have questions regarding our policies and practices with respect to our use of third-party service providers outside of Canada, including with respect to the collection, use, disclosure or storage of personal information by service providers outside of Canada for us or on our behalf, please contact us as set out below.
The security of your Personal Information is very important to us. We use adequate physical, technological, and organizational measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. For instance, we store all information you provide to us behind firewalls on our secure servers. We operate secure data networks protected by industry standard firewall and password protection systems.
We are concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to us. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the Personal Information provided by our users.
How long do we keep Personal Information?
Your Personal Information is stored on servers that are operated and maintained by us and by third parties under contract with us. We retain this information for the duration of your business relationship with us, and for a period of time thereafter to allow us to recover, to analyze the information for our own operations, and for historical and archiving services. We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it.
Children under the age of 13
We do not knowingly collect Personal Information from children under 13 years of age. If you are under 13, do not use or provide any information on this Website or on or through any of its features on the Website, or provide any information about yourself to us, including your name, address, telephone number, email address. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at the mailing address, email address or telephone number as set out below.
Opting out of Marketing Communications
You may unsubscribe from our e-newsletter or opt-out of contact for marketing purposes on an ongoing basis by using the unsubscribe mechanism at the bottom of our e-mails, or e-mailing us at email@example.com.
Access, Correction to Data and Withdrawal of Consent
It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes. By law you have the right to request access to and to correct the Personal Information that we hold about you. If you want to review, verify, correct, or withdraw consent to the use of your Personal Information you may also send us an email at firstname.lastname@example.org to request access to, correct, or delete any Personal Information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Where you have provided your consent to the collection, use, and transfer of your Personal Information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at the mailing address, email address or toll-free number set out below.
Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
Data management requests are administered in an orderly manner to the extent feasible and within our direct control. Note: we have greater control over recently collected data than over archived data. Once data is removed from the system and archived, it may not be feasible to accommodate specific requests.
If you are concerned about our response or would like to correct the information provided, you may contact our Data Protection Officer at the contact information set out below.
Contact our Privacy Officer
- By mail: Leitz Canada, 435 Four Valley Drive, Unit 1-2, Vaughan ON, L4K 5X5
- By email: email@example.com
- Or via our toll-free number: 1-800-767-9663
We have procedures in place to receive and respond to complaints or inquiries about our handling of Personal Information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact our Privacy Officer using the contact information listed above.