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Beyond the Blade: On the Road with a Leitz Tooling Expert

At Leitz, our Technical Sales Representatives are more than just salespeople—they are industry experts, problem-solvers, and trusted partners to manufacturers across Australia and New Zealand. Every day, they hit the road to provide tailored tooling solutions, expert advice, and top-tier customer service. But what does a typical day look like for one of our sales reps? Let’s follow Michael Khoury, our New South Wales Technical Sales Representative, as he navigates a day in the field.

 

Morning: Hitting the Road with Purpose

The day starts early. Armed with a detailed itinerary, a freshly brewed coffee, and a fully stocked vehicle, Michael sets off on the road, ready to visit customers in their workshops and factories. These aren’t just routine visits—they’re opportunities to understand each customer’s unique needs, recommend innovative tooling solutions, and ensure their operations run smoothly.

With precision tooling and cutting-edge technology at the heart of Leitz’s offering, Michael is equipped with extensive product knowledge to help businesses boost efficiency, extend tool life, and improve machining quality. Whether it’s a cabinetmaker needing ultra-sharp saw blades or a large-scale manufacturer seeking cost-effective tooling maintenance, Leitz provides solutions that make a real difference.

 

Mid-Morning: Customer Visits & Problem-Solving

Every customer visit is an opportunity to make an impact. Michael doesn’t just sell tools—he consults, troubleshoots, and guides customers toward the best tooling strategies for their business.

Typical activities include:

  • Conducting on-site assessments to evaluate tool wear, performance, and efficiency.
  • Recommending the right saw blades, cutters, drills, and other precision tools to optimize production.
  • Discussing opportunities to reduce costs through tool servicing and sharpening rather than frequent replacements.
  • Providing updates on new Leitz innovations and industry trends to keep customers ahead of the competition.

A core part of the role is building lasting relationships—understanding a customer’s challenges and helping them find solutions that enhance productivity.

 

Lunchtime: Staying Ahead of the Game

A quick break provides a chance to catch up on industry news, review customer orders, and check in with colleagues. Michael, like all Leitz sales reps, stays ahead by constantly improving his knowledge of tooling advancements, manufacturing techniques, and customer needs. Continuous learning is key to ensuring customers receive the best possible advice and solutions.

 

Afternoon: Delivering Tool Servicing & After-Sales Support

After lunch, the focus shifts to tool servicing and after-sales support. A well-maintained tool is the key to long-term performance, and Leitz comprehensive sharpening services ensure that customers get the most out of their investment.

  • Tool Collection & Drop-Off: Michael works with Robert, our Leitz Service Sales Representative who manages the logistics of tool servicing runs and picks up dull or worn tools and ensures they are sent for professional sharpening and maintenance at Leitz state-of-the-art facilities.
  • Checking Service Reports: Providing feedback on tool performance, wear patterns, and potential improvements for even better results.
  • Demonstrating Upgraded Solutions: Introducing customers to next-generation tooling that offers better durability, accuracy, and efficiency.

This proactive approach helps businesses reduce downtime, lower costs, and maintain consistently high production standards.

 

Evening: Wrapping Up & Planning for Tomorrow

As the day winds down, Michael makes final stops to touch base with new prospects or help Robert with some final service pick-ups. Back at the office, it’s time to log customer interactions, prepare quotes, and plan routes for the next day’s visits.

A Leitz Technical Expert's job is never just about sales—it’s about being a trusted industry partner. By combining in-depth expertise, superior service, and cutting-edge tooling solutions, they help businesses thrive in a fast-paced, competitive manufacturing landscape.

 

Why Leitz? A Partner in Precision & Performance

Leitz isn’t just a tooling supplier—we are a technology and innovation leader, providing sustainable solutions that drive real results for businesses. Our Technical Sales Representatives, like Michael, play a vital role in delivering this value daily, ensuring customers get the best products, service, and support to maximize their success.

 

Ready to experience the Leitz difference? Contact us today and discover how our precision tooling, expert advice, and exceptional customer service can transform your manufacturing processes.