Leitz Customer Spotlight: HiLine Home Modifications

For nearly three decades, HiLine Home Modifications has been helping South Australians live more independently in their own homes.

Established in 1996 and based in Adelaide, HiLine works closely with Occupational Therapists, health professionals and families to design and manufacture customised home modification solutions that improve accessibility, mobility and quality of life. From ramps and handrails to chair raisers and bespoke access solutions, every project is tailored to the unique needs of the individual and their home.

With more than 70 employees, including 20 carpenters working on-site across South Australia, HiLine has built a strong reputation for quality workmanship, practical problem solving and personalised service.

Because no two projects are the same, maintaining efficient workshop operations is critical.

Looking for a Better Service Solution

Like many manufacturers and woodworking businesses, HiLine relies on sharp, well-maintained tooling to keep production running smoothly.

Previously, the company managed the collection and return of tooling to their servicing provider internally. This meant a workshop employee was regularly tasked with transporting sawblades for servicing drop-offs and pick-ups.

While it may not have seemed significant at first, the process was consuming between one and two hours of productive labour every week.

When the team began exploring alternatives, Leitz stood out for its personalised approach, local Adelaide service capability and scheduled collection and delivery service.

For HiLine, it wasn’t simply about sharpening tools. It was about finding a more efficient way to manage the entire servicing process.

Saving Time Beyond the Workshop

Working with the Leitz Adelaide Service Centre, HiLine transitioned its tooling servicing requirements to Leitz and implemented a Leitz Service Agreement.

The result was an immediate reduction in administrative burden and unproductive labour.

Instead of allocating workshop staff to transport tooling, Leitz manages scheduled collections and deliveries directly, allowing the HiLine team to remain focused on production and customer projects.

The local service support was another key advantage.

“A good service for a good price,” says Dave, Workshop Manager at HiLine. “I’m very happy with Leitz. Mal in the Adelaide Service Centre knows his stuff.”

Learn more about Leitz Servicing here.

The Benefits of a Leitz Service Agreement

For workshops, maintenance costs can sometimes be unpredictable.

The Leitz Service Agreement provides a structured servicing solution designed to reduce administration, improve cost visibility and maximise tooling performance throughout its lifecycle.

Customers benefit from regular servicing, transparent monthly costs, documented service records and expert support from qualified Leitz personnel. The program allows businesses to forecast tooling maintenance expenses more accurately while ensuring tooling remains in peak operating condition.

Importantly, Leitz services tooling from all manufacturers, including Diamond tooling, giving customers a single point of contact for their sharpening and maintenance requirements.

Discover more about our Leitz Service Agreements here.

A Partnership Built on Reliability

For HiLine, the greatest value comes from knowing their tooling is in capable hands.

With a reliable servicing schedule, local support and a responsive team that understands their business, they can focus on what they do best: delivering customised solutions that help people live safely and independently in their homes.

At Leitz, we understand that great service is about more than sharpening tools. It’s about helping customers work smarter, reduce downtime and keep their operations running efficiently.

For HiLine Home Modifications, that’s exactly what the partnership delivers.

Contact Leitz to arrange servicing for your unique requirements.